Privacy Policy

1. Introduction

4 Elements Painting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website (www.4elementspainting.com.au) or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and street address when you request a quote or contact us.
• Project Details: Information about your property and painting requirements.
• Usage Data: Information about how you interact with our website (e.g., IP address, browser type, pages visited).
• Heatmap Interactions: When your analytics settings allow it, this site records page views, approximate click positions, device category, and labels on selected controls. These first-party event records do not include visitor or session IDs, IP addresses, query strings, typed values, clicked text, screenshots, or pointer movement. They are deleted after 90 days.
• Chat Messages: If you use the website assistant, we collect the questions you type and the assistant's replies. Please do not enter sensitive personal information into the chat.

3. How We Use Your Information

We use your information for the following purposes:

• To provide quotes and perform painting services.
• To communicate with you regarding your projects.
• To improve our website and customer service.
• To review interaction patterns and improve the layout and usability of our pages.
• To operate and improve the website assistant.
• To comply with legal obligations.

4. Disclosure of Information

We do not sell your personal information. We may share your information with trusted third-party service providers (e.g., payment processors, CRM tools) who assist us in operating our business.

Heatmap events are sent to this website and stored in our Supabase database for page interaction reports. Collection starts only when analytics permission is available, respects browser Do Not Track and Global Privacy Control signals, and stops when permission is withdrawn. Supabase processes the data on our behalf.

The website assistant is processed by our AI provider, currently DeepSeek, to generate replies. Chat text may be processed outside Australia. We do not use the assistant to collect quote details; when you are ready for a price, please use the quote form or call us.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected].

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.